# Create a New International Order on Wakilni Portal - May 2025

### Create an Order

1\. Open Wakilni Portal

![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-05-21/ae9268ab-ecbc-4029-a085-bf701d74b57b/ascreenshot.jpeg?tl_px=0,0\&br_px=2087,1272\&force_format=jpeg\&q=100\&width=1120.0)

2\. Click "New Order"

![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-05-21/ae9268ab-ecbc-4029-a085-bf701d74b57b/ascreenshot.jpeg?tl_px=367,0\&br_px=2087,961\&force_format=jpeg\&q=100\&width=1120.0\&wat=1\&wat_opacity=1\&wat_gravity=northwest\&wat_url=https://colony-recorder.s3.amazonaws.com/images/watermarks/FB923C_standard.png\&wat_pad=1020,39)

3\. Select the Pickup Location

![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-05-21/8924b6f6-042e-4bd3-98d1-7c328035bfc2/user_cropped_screenshot.webp?tl_px=0,0\&br_px=1719,961\&force_format=jpeg\&q=100\&width=1120.0\&wat=1\&wat_opacity=1\&wat_gravity=northwest\&wat_url=https://colony-recorder.s3.amazonaws.com/images/watermarks/FB923C_standard.png\&wat_pad=328,221)

{% hint style="info" %}
Make sure to select a pickup location within Lebanon, as we only support international orders from Lebanon to other countries
{% endhint %}

4\. Select the recipient if already saved

![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-05-21/a7763cdd-6f78-4443-b924-6f5e43209bea/ascreenshot.jpeg?tl_px=0,126\&br_px=1719,1087\&force_format=jpeg\&q=100\&width=1120.0\&wat=1\&wat_opacity=1\&wat_gravity=northwest\&wat_url=https://colony-recorder.s3.amazonaws.com/images/watermarks/FB923C_standard.png\&wat_pad=216,276)

{% hint style="info" %}
The page will automatically update to the international order creation flow when an international location is selected
{% endhint %}

5\. To add a new recipient, use the plus button

![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-05-21/f84d8597-c5fc-4a24-a8b8-5e29cacbb511/ascreenshot.jpeg?tl_px=0,237\&br_px=1719,1198\&force_format=jpeg\&q=100\&width=1120.0\&wat=1\&wat_opacity=1\&wat_gravity=northwest\&wat_url=https://colony-recorder.s3.amazonaws.com/images/watermarks/FB923C_standard.png\&wat_pad=480,276)

6\. Enter the recipient's details, ensuring all required fields are filled

![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-05-22/1fb231ea-c20f-4d2a-ad07-944d3196b209/user_cropped_screenshot.webp?tl_px=0,0\&br_px=2087,1272\&force_format=jpeg\&q=100\&width=1120.0)

7\. After filling in all the details, click 'Create'

![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-05-21/6400c8e2-f53c-4c5f-a4b0-355e177e4e33/ascreenshot.jpeg?tl_px=0,0\&br_px=2087,1272\&force_format=jpeg\&q=100\&width=1120.0\&wat=1\&wat_opacity=1\&wat_gravity=northwest\&wat_url=https://colony-recorder.s3.amazonaws.com/images/watermarks/FB923C_standard.png\&wat_pad=825,603)

8\. The newly added recipient will be selected automatically

![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-05-22/b772c079-8be5-4fb1-a46d-9432e72fb269/user_cropped_screenshot.webp?tl_px=183,155\&br_px=1903,1116\&force_format=jpeg\&q=100\&width=1120.0)

9\. Select whether you are shipping packages or documents

![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-05-21/760798c4-7d45-478d-a2bd-cfe7ec01e54c/ascreenshot.jpeg?tl_px=0,0\&br_px=1719,961\&force_format=jpeg\&q=100\&width=1120.0\&wat=1\&wat_opacity=1\&wat_gravity=northwest\&wat_url=https://colony-recorder.s3.amazonaws.com/images/watermarks/FB923C_standard.png\&wat_pad=104,217)

10\. Select the package type and enter all package details

![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-05-21/602ef1f5-dd06-4494-9356-498aeabaa9ef/ascreenshot.jpeg?tl_px=0,216\&br_px=1719,1177\&force_format=jpeg\&q=100\&width=1120.0\&wat=1\&wat_opacity=1\&wat_gravity=northwest\&wat_url=https://colony-recorder.s3.amazonaws.com/images/watermarks/FB923C_standard.png\&wat_pad=264,277)

11\. Click the plus button to add an item

![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-05-21/0c753e76-dbe0-4edc-8d01-024d5ec92399/ascreenshot.jpeg?tl_px=0,250\&br_px=1719,1211\&force_format=jpeg\&q=100\&width=1120.0\&wat=1\&wat_opacity=1\&wat_gravity=northwest\&wat_url=https://colony-recorder.s3.amazonaws.com/images/watermarks/FB923C_standard.png\&wat_pad=148,276)

12\. After adding all the item details, click 'Add'

![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-05-21/51313891-866a-40ee-86a1-356d94d4a922/ascreenshot.jpeg?tl_px=367,310\&br_px=2087,1272\&force_format=jpeg\&q=100\&width=1120.0\&wat=1\&wat_opacity=1\&wat_gravity=northwest\&wat_url=https://colony-recorder.s3.amazonaws.com/images/watermarks/FB923C_standard.png\&wat_pad=566,380)

13\. Items you've added can be edited or removed

![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-05-22/847d6b83-30d4-488f-80b9-32f29ffd5087/user_cropped_screenshot.webp?tl_px=0,0\&br_px=2087,1272\&force_format=jpeg\&q=100\&width=1120.0)

14\. Indicate if there are fragile items in the package

![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-05-22/f725a6b9-bb0e-4b05-9d42-6fa41e5e8439/user_cropped_screenshot.webp?tl_px=0,310\&br_px=1719,1272\&force_format=jpeg\&q=100\&width=1120.0\&wat=1\&wat_opacity=1\&wat_gravity=northwest\&wat_url=https://colony-recorder.s3.amazonaws.com/images/watermarks/FB923C_standard.png\&wat_pad=113,287)

15\. Once all the details are added, upload a clear image of the package.

![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-05-22/aa66e8b3-390a-42e6-970b-23c53f28477b/File.jpeg?tl_px=0,310\&br_px=1719,1272\&force_format=jpeg\&q=100\&width=1120.0\&wat=1\&wat_opacity=1\&wat_gravity=northwest\&wat_url=https://colony-recorder.s3.amazonaws.com/images/watermarks/FB923C_standard.png\&wat_pad=206,433)

16\. You can add multiple packages using the plus button

![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-05-22/54006b41-ded1-4fc9-ba88-00423f165fbe/File.jpeg?tl_px=0,0\&br_px=1719,961\&force_format=jpeg\&q=100\&width=1120.0\&wat=1\&wat_opacity=1\&wat_gravity=northwest\&wat_url=https://colony-recorder.s3.amazonaws.com/images/watermarks/FB923C_standard.png\&wat_pad=202,205)

17\. Indicate if the shipment contains dangerous goods, if you want insurance, and any additional details

![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-05-21/92c11534-f07d-4d63-8eac-ca0cd75c756d/ascreenshot.jpeg?tl_px=6,502\&br_px=1382,1272\&force_format=jpeg\&q=100\&width=1120.0\&wat=1\&wat_opacity=1\&wat_gravity=northwest\&wat_url=https://colony-recorder.s3.amazonaws.com/images/watermarks/FB923C_standard.png\&wat_pad=363,362)

18\. After adding all the order details, click 'Get Price.

![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-05-21/1f264f29-0423-4484-bbe0-59273ffe7f66/ascreenshot.jpeg?tl_px=367,310\&br_px=2087,1272\&force_format=jpeg\&q=100\&width=1120.0\&wat=1\&wat_opacity=1\&wat_gravity=northwest\&wat_url=https://colony-recorder.s3.amazonaws.com/images/watermarks/FB923C_standard.png\&wat_pad=985,486)

{% hint style="info" %}
You need to click "Get Price" after each edit, as the price may change. If the total package weight exceeds 30 kilograms, the price won't be displayed. Our team will contact you with the exact amount after order creation
{% endhint %}

19\. Click "Create"

![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-05-26/bf8aee40-e6ed-4719-be32-97d4b81f1d95/user_cropped_screenshot.webp?tl_px=0,0\&br_px=2712,1518\&force_format=jpeg\&q=100\&width=1120.0\&wat=1\&wat_opacity=1\&wat_gravity=northwest\&wat_url=https://colony-recorder.s3.amazonaws.com/images/watermarks/FB923C_standard.png\&wat_pad=928,528)

{% hint style="info" %}
The order will be created with a pending status
{% endhint %}

### Review Order

20\. You can click on the order to review the details

![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-05-21/8335047d-cdd9-49a1-8cd3-a4e60fab7cc8/ascreenshot.jpeg?tl_px=0,310\&br_px=1719,1272\&force_format=jpeg\&q=100\&width=1120.0\&wat=1\&wat_opacity=1\&wat_gravity=northwest\&wat_url=https://colony-recorder.s3.amazonaws.com/images/watermarks/FB923C_standard.png\&wat_pad=242,442)

21\. Click here to review all the package details

![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-05-26/4636b0a7-e4ff-4339-8930-0bebe10c795d/user_cropped_screenshot.webp?tl_px=0,0\&br_px=2490,1518\&force_format=jpeg\&q=100\&width=1120.0\&wat=1\&wat_opacity=1\&wat_gravity=northwest\&wat_url=https://colony-recorder.s3.amazonaws.com/images/watermarks/FB923C_standard.png\&wat_pad=1043,372)

22\. You can click here to edit the order, **but only if it’s still pending**

![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-05-26/2ab94533-da42-4341-b12a-5f15795ae5fa/user_cropped_screenshot.webp?tl_px=540,0\&br_px=2490,1089\&force_format=jpeg\&q=100\&width=1120.0\&wat=1\&wat_opacity=1\&wat_gravity=northwest\&wat_url=https://colony-recorder.s3.amazonaws.com/images/watermarks/FB923C_standard.png\&wat_pad=1032,46)

### **Downloading Waybill**

23\. You can download the DHL waybill after the order is confirmed by clicking this button

![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-05-22/afdc1758-0d89-42c1-b85c-87d767a8121b/user_cropped_screenshot.webp?tl_px=1226,791\&br_px=2087,1272\&force_format=jpeg\&q=100\&width=860\&wat_scale=76\&wat=1\&wat_opacity=1\&wat_gravity=northwest\&wat_url=https://colony-recorder.s3.amazonaws.com/images/watermarks/FB923C_standard.png\&wat_pad=677,253)

### Track Order

24\. To track your order, click on the order to view the "Order details" page

![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-05-21/99baa057-963f-4763-b0d2-b52f514ffab1/ascreenshot.jpeg?tl_px=0,310\&br_px=1719,1272\&force_format=jpeg\&q=100\&width=1120.0\&wat=1\&wat_opacity=1\&wat_gravity=northwest\&wat_url=https://colony-recorder.s3.amazonaws.com/images/watermarks/FB923C_standard.png\&wat_pad=250,443)

25\. Click "Track Order"

![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-05-26/5c2fca0d-2e52-4674-b78c-1398aabf0690/user_cropped_screenshot.webp?tl_px=540,0\&br_px=2490,1089\&force_format=jpeg\&q=100\&width=1120.0\&wat=1\&wat_opacity=1\&wat_gravity=northwest\&wat_url=https://colony-recorder.s3.amazonaws.com/images/watermarks/FB923C_standard.png\&wat_pad=951,43)

26\. You can find all the tracking details here

![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-05-22/085b2249-670b-4979-97e7-c3c19722beb9/user_cropped_screenshot.webp?tl_px=0,54\&br_px=893,823\&force_format=jpeg\&q=100\&width=1120.0)

*For your inquiries, please don’t hesitate to contact us on* [*frontdesk@wakilni.com*](mailto:frontdesk@wakilni.com)