Create a New International Order on Wakilni Portal - May 2025

Create an Order

1. Open Wakilni Portal

2. Click "New Order"

3. Select the Pickup Location

Make sure to select a pickup location within Lebanon, as we only support international orders from Lebanon to other countries

4. Select the recipient if already saved

The page will automatically update to the international order creation flow when an international location is selected

5. To add a new recipient, use the plus button

6. Enter the recipient's details, ensuring all required fields are filled

7. After filling in all the details, click 'Create'

8. The newly added recipient will be selected automatically

9. Select whether you are shipping packages or documents

10. Select the package type and enter all package details

11. Click the plus button to add an item

12. After adding all the item details, click 'Add'

13. Items you've added can be edited or removed

14. Indicate if there are fragile items in the package

15. Once all the details are added, upload a clear image of the package.

16. You can add multiple packages using the plus button

17. Indicate if the shipment contains dangerous goods, if you want insurance, and any additional details

18. After adding all the order details, click 'Get Price.

You need to click "Get Price" after each edit, as the price may change. If the total package weight exceeds 30 kilograms, the price won't be displayed. Our team will contact you with the exact amount after order creation

19. Click "Create"

The order will be created with a pending status

Review Order

20. You can click on the order to review the details

21. Click here to review all the package details

22. You can click here to edit the order, but only if it’s still pending

Downloading Waybill

23. You can download the DHL waybill after the order is confirmed by clicking this button

Track Order

24. To track your order, click on the order to view the "Order details" page

25. Click "Track Order"

26. You can find all the tracking details here

For your inquiries, please don’t hesitate to contact us on [e-mail]