> For the complete documentation index, see [llms.txt](https://wiki.wakilni.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://wiki.wakilni.com/release-notes/create-a-new-international-order-on-wakilni-mobile-app-may-2025.md).

# Create a New International Order on Wakilni Mobile App - May 2025

### Create an Order

1\. Log in to the application

2\. In the Home page, click on "I want a pickup or delivery"

![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-05-22/ce8f46f0-4fe8-4c54-97cf-54a62fd1723b/user_cropped_screenshot.webp?tl_px=0,19\&br_px=702,1150\&force_format=jpeg\&q=100\&width=492\&wat_scale=43\&wat=1\&wat_opacity=1\&wat_gravity=northwest\&wat_url=https://colony-recorder.s3.amazonaws.com/images/watermarks/FB923C_standard.png\&wat_pad=143,381)

3\. Make sure the "Pickup or Delivery" tab is selected

![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-05-22/4b5f7300-3e64-421f-9bc1-6121ea954106/user_cropped_screenshot.webp?tl_px=0,0\&br_px=702,873\&force_format=jpeg\&q=100\&width=492\&wat_scale=43\&wat=1\&wat_opacity=1\&wat_gravity=northwest\&wat_url=https://colony-recorder.s3.amazonaws.com/images/watermarks/FB923C_standard.png\&wat_pad=183,159)

4\. Select pickup location

![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-05-22/06f4b71d-ad46-47ae-a0f7-e76e13a19fee/user_cropped_screenshot.webp?tl_px=0,34\&br_px=702,907\&force_format=jpeg\&q=100\&width=492\&wat_scale=43\&wat=1\&wat_opacity=1\&wat_gravity=northwest\&wat_url=https://colony-recorder.s3.amazonaws.com/images/watermarks/FB923C_standard.png\&wat_pad=299,290)

{% hint style="info" %}
Make sure to select a pickup location within Lebanon, as we only support international orders from Lebanon to other countries.
{% endhint %}

5\. Click on "Add Receiver"

![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-05-22/25e4f965-13bf-4f38-8898-3618a77c43ff/user_cropped_screenshot.webp?tl_px=0,191\&br_px=702,1064\&force_format=jpeg\&q=100\&width=492\&wat_scale=43\&wat=1\&wat_opacity=1\&wat_gravity=northwest\&wat_url=https://colony-recorder.s3.amazonaws.com/images/watermarks/FB923C_standard.png\&wat_pad=214,290)

6\. Click here to add the drop off location

![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-05-22/6e1574b5-5502-4ea2-9753-714118ee70f0/user_cropped_screenshot.webp?tl_px=0,0\&br_px=702,873\&force_format=jpeg\&q=100\&width=492\&wat_scale=43\&wat=1\&wat_opacity=1\&wat_gravity=northwest\&wat_url=https://colony-recorder.s3.amazonaws.com/images/watermarks/FB923C_standard.png\&wat_pad=216,265)

7\. Select an international location from the list if you’ve added one before

![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-05-22/f3d28f57-e754-4f70-823a-47cfaf6f1827/screenshot.webp?tl_px=0,0\&br_px=702,873\&force_format=jpeg\&q=100\&width=492)

8\. In case you've not added a location before, add a new one by clicking the plus button

![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-05-22/49f5bae8-3596-44bc-94dc-10b6b6393789/user_cropped_screenshot.webp?tl_px=0,0\&br_px=702,1131\&force_format=jpeg\&q=100\&width=492)

9\. Add the location details and make sure all mandatory fields are filled in

![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-05-22/c71d7c49-2cba-4375-87ac-1a502d81b507/user_cropped_screenshot.webp?tl_px=0,0\&br_px=702,1131\&force_format=jpeg\&q=100\&width=492\&wat_scale=43\&wat=1\&wat_opacity=1\&wat_gravity=northwest\&wat_url=https://colony-recorder.s3.amazonaws.com/images/watermarks/FB923C_standard.png\&wat_pad=303,195)

10\. When selecting a postal code, make sure the area shown next to it matches the area you selected earlier for your order

{% hint style="warning" %}
*If the areas don’t match, the delivery price will be calculated based on the area of the postal code*
{% endhint %}

![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-05-26/78069de3-2967-4518-8d25-214e965d3dee/screenshot.webp?tl_px=0,0\&br_px=702,1600\&force_format=jpeg\&q=100\&width=492)

11\. After adding all the details, click "Add Location" to save it

![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-05-22/1c0132e8-a4f0-4f4b-9950-eefe02ab15bc/user_cropped_screenshot.webp?tl_px=0,468\&br_px=702,1600\&force_format=jpeg\&q=100\&width=492\&wat_scale=43\&wat=1\&wat_opacity=1\&wat_gravity=northwest\&wat_url=https://colony-recorder.s3.amazonaws.com/images/watermarks/FB923C_standard.png\&wat_pad=335,638)

12\. Select whether you are shipping packages or documents

![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-05-22/a39b023a-3d98-4504-94c6-57ee66be65a8/user_cropped_screenshot.webp?tl_px=0,272\&br_px=702,1403\&force_format=jpeg\&q=100\&width=492\&wat_scale=43\&wat=1\&wat_opacity=1\&wat_gravity=northwest\&wat_url=https://colony-recorder.s3.amazonaws.com/images/watermarks/FB923C_standard.png\&wat_pad=47,380)

13\. If you selected packages, click the plus button to add one

![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-05-22/81adeaad-6523-43b5-be43-aaa6cef0975f/user_cropped_screenshot.webp?tl_px=0,120\&br_px=702,993\&force_format=jpeg\&q=100\&width=492\&wat_scale=43\&wat=1\&wat_opacity=1\&wat_gravity=northwest\&wat_url=https://colony-recorder.s3.amazonaws.com/images/watermarks/FB923C_standard.png\&wat_pad=153,290)

{% hint style="info" %}
Package addition is required
{% endhint %}

14\. Select the packaging type and fill in all the details

![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-05-22/8952199f-7e10-4a5c-b776-1e2d832abd93/user_cropped_screenshot.webp?tl_px=0,0\&br_px=702,1131\&force_format=jpeg\&q=100\&width=492\&wat_scale=43\&wat=1\&wat_opacity=1\&wat_gravity=northwest\&wat_url=https://colony-recorder.s3.amazonaws.com/images/watermarks/FB923C_standard.png\&wat_pad=231,251)

15\. Indicate if the package contains fragile items

![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-05-22/9e9d1ca1-fc3e-41e2-b32d-8866b0439f30/user_cropped_screenshot.webp?tl_px=0,234\&br_px=702,1365\&force_format=jpeg\&q=100\&width=492)

16\. After adding the package general details, click this plus button to add a new item.

![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-05-22/423a14de-a51c-4326-a5bc-ae5363cccd38/user_cropped_screenshot.webp?tl_px=0,266\&br_px=702,1139\&force_format=jpeg\&q=100\&width=492\&wat_scale=43\&wat=1\&wat_opacity=1\&wat_gravity=northwest\&wat_url=https://colony-recorder.s3.amazonaws.com/images/watermarks/FB923C_standard.png\&wat_pad=104,290)

{% hint style="info" %}
Items addition is required
{% endhint %}

17\. Fill in all the item details

![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-05-22/3bf18e31-fedd-411a-ab13-ccbd9d435a17/screenshot.webp?tl_px=0,0\&br_px=702,1131\&force_format=jpeg\&q=100\&width=492)

18\. Once you're done entering the details, just click "Add Item"

![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-05-23/baa3e4b7-b30e-43af-8945-cd57ff3d2665/user_cropped_screenshot.webp?tl_px=0,468\&br_px=702,1600\&force_format=jpeg\&q=100\&width=492\&wat_scale=43\&wat=1\&wat_opacity=1\&wat_gravity=northwest\&wat_url=https://colony-recorder.s3.amazonaws.com/images/watermarks/FB923C_standard.png\&wat_pad=183,626)

19\. Once the item is added, you’ll see a summary along with buttons to edit or delete it

![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-05-23/1d2ab071-7361-4c3c-9ae9-3c4ef0764384/user_cropped_screenshot.webp?tl_px=0,499\&br_px=702,1100\&force_format=jpeg\&q=100\&width=1075)

20\. Once you've entered all package details, click here to upload a clear image showing all the details

![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-05-23/87b5e03b-8c95-4457-92e5-a50c9a31fb95/user_cropped_screenshot.webp?tl_px=0,721\&br_px=702,1594\&force_format=jpeg\&q=100\&width=492\&wat_scale=43\&wat=1\&wat_opacity=1\&wat_gravity=northwest\&wat_url=https://colony-recorder.s3.amazonaws.com/images/watermarks/FB923C_standard.png\&wat_pad=231,290)

21\. Want to change the image? Just click on it. Need to delete it? Tap the delete button at the bottom right

![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-05-23/adbd08f3-98d2-4df5-b04b-913fc99d5989/screenshot.webp?tl_px=0,726\&br_px=702,1600\&force_format=jpeg\&q=100\&width=492)

22\. Click "Add Package" to save it

![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-05-23/2372c639-59e9-4d8e-8408-9d92e89a0510/user_cropped_screenshot.webp?tl_px=0,0\&br_px=702,1600\&force_format=jpeg\&q=100\&width=492\&wat_scale=43\&wat=1\&wat_opacity=1\&wat_gravity=northwest\&wat_url=https://colony-recorder.s3.amazonaws.com/images/watermarks/FB923C_standard.png\&wat_pad=334,989)

23\. After adding a package, a summary will appear with edit and delete options. Use the plus button to add more packages

![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-05-23/11ef921d-4e70-49d5-918b-249d36baffc5/screenshot.webp?tl_px=0,343\&br_px=702,1056\&force_format=jpeg\&q=100\&width=492)

24\. Indicate if your shipment includes dangerous goods, if you’d like to add insurance, and share any additional information or instructions

![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-05-23/ec442ba1-7768-43ff-be75-0e904a3d84e4/screenshot.webp?tl_px=0,424\&br_px=702,1298\&force_format=jpeg\&q=100\&width=492)

25\. Not sure what something means? Click the tooltip for more details

![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-05-23/6db0b410-69ec-42fe-8005-2643b23a4997/user_cropped_screenshot.webp?tl_px=0,363\&br_px=702,1236\&force_format=jpeg\&q=100\&width=492)

26\. Click on "Add Receiver" to save it

![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-05-23/4b24a6f5-0439-44b0-804c-abf7508dfa92/user_cropped_screenshot.webp?tl_px=0,528\&br_px=702,1402\&force_format=jpeg\&q=100\&width=492\&wat_scale=43\&wat=1\&wat_opacity=1\&wat_gravity=northwest\&wat_url=https://colony-recorder.s3.amazonaws.com/images/watermarks/FB923C_standard.png\&wat_pad=338,483)

27\. Click “Get Price” to view the estimated delivery charge

![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-05-23/ffc13c7e-b4ba-4ac8-b3e8-d0e7c032d926/user_cropped_screenshot.webp?tl_px=0,0\&br_px=702,1600\&force_format=jpeg\&q=100\&width=492\&wat_scale=43\&wat=1\&wat_opacity=1\&wat_gravity=northwest\&wat_url=https://colony-recorder.s3.amazonaws.com/images/watermarks/FB923C_standard.png\&wat_pad=353,572)

{% hint style="info" %}
If the total package weight is over 30 kg, the price won’t be displayed. Our team will contact you after your order is placed with the price details
{% endhint %}

28\. If everything looks good, press "Place Order"

![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-05-26/0a27e4e5-9c85-4368-b922-dd13a630173e/user_cropped_screenshot.webp?tl_px=0,0\&br_px=956,2178\&force_format=jpeg\&q=100\&width=492\&wat_scale=43\&wat=1\&wat_opacity=1\&wat_gravity=northwest\&wat_url=https://colony-recorder.s3.amazonaws.com/images/watermarks/FB923C_standard.png\&wat_pad=325,969)

{% hint style="info" %}
The order will be placed in pending status
{% endhint %}

### View/Track Order

29\. To view your order, click on "My Orders" in the navigation menu

![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-05-23/a07b7d18-fb74-4eba-9657-81d5eb8db7ec/user_cropped_screenshot.webp?tl_px=0,0\&br_px=702,1600\&force_format=jpeg\&q=100\&width=492\&wat_scale=43\&wat=1\&wat_opacity=1\&wat_gravity=northwest\&wat_url=https://colony-recorder.s3.amazonaws.com/images/watermarks/FB923C_standard.png\&wat_pad=152,993)

30\. All your orders are listed here. Each includes pickup and delivery. Click on the delivery to see full details

![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-05-23/e9e57afa-bf55-4454-a9da-6c0fb931d1ad/user_cropped_screenshot.webp?tl_px=0,0\&br_px=702,1600\&force_format=jpeg\&q=100\&width=492\&wat_scale=43\&wat=1\&wat_opacity=1\&wat_gravity=northwest\&wat_url=https://colony-recorder.s3.amazonaws.com/images/watermarks/FB923C_standard.png\&wat_pad=190,407)

31\. On the Order Details page, you can find all the tracking details in the Order Status section

![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-05-26/6d77b77c-6bba-48dc-9be2-025af50db815/screenshot.webp?tl_px=0,1\&br_px=1350,2219\&force_format=jpeg\&q=100\&width=288)

### Edit Order

32\. As long as your order is in pending status, you can make changes here (Edit Packages and Shipment Details)

![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-05-26/8d0a9162-2c7f-4b93-a4c1-1342b9add81c/File.webp?tl_px=0,2130\&br_px=1350,4348\&force_format=jpeg\&q=100\&width=288)

33\. Click here to edit a package

![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-05-23/aa21aa93-9916-4880-bf61-9ad52922726b/user_cropped_screenshot.webp?tl_px=0,2025\&br_px=1074,3226\&force_format=jpeg\&q=100\&width=290\&wat_scale=25\&wat=1\&wat_opacity=1\&wat_gravity=northwest\&wat_url=https://colony-recorder.s3.amazonaws.com/images/watermarks/FB923C_standard.png\&wat_pad=224,8)

34\. This page will show all the package info when you choose to edit. Once you're done, click 'Edit Package' to confirm

![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-05-23/84db1555-6c3c-4b4e-94e1-cbbea9579acb/user_cropped_screenshot.webp?tl_px=0,0\&br_px=1080,3194\&force_format=jpeg\&q=100\&width=378\&wat_scale=33\&wat=1\&wat_opacity=1\&wat_gravity=northwest\&wat_url=https://colony-recorder.s3.amazonaws.com/images/watermarks/FB923C_standard.png\&wat_pad=257,1012)

35\. To change shipment details, click on “Edit”

![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-05-23/474858c7-2477-49bd-a1dd-05fb20f6aa3d/user_cropped_screenshot.webp?tl_px=0,2845\&br_px=1074,3760\&force_format=jpeg\&q=100\&width=1120.0\&wat=1\&wat_opacity=1\&wat_gravity=northwest\&wat_url=https://colony-recorder.s3.amazonaws.com/images/watermarks/FB923C_standard.png\&wat_pad=942,235)

36\. Once you finish editing, click "Save" to keep the changes or "Cancel" to discard them

![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-05-23/ee36e7fc-ff70-4eba-8cfe-590e14ccc25d/user_cropped_screenshot.webp?tl_px=0,634\&br_px=702,1346\&force_format=jpeg\&q=100\&width=492)

{% hint style="warning" %}
Some changes may affect the price, so make sure to check the updated price after editing
{% endhint %}

*For your inquiries, please don’t hesitate to contact us on <frontdesk@wakilni.com>*