Create a New International Order on Wakilni Mobile App - May 2025
Create an Order
1. Log in to the application
2. In the Home page, click on "I want a pickup or delivery"
3. Make sure the "Pickup or Delivery" tab is selected
4. Select pickup location
5. Click on "Add Receiver"
6. Click here to add the drop off location
7. Select an international location from the list if you’ve added one before
8. In case you've not added a location before, add a new one by clicking the plus button
9. Add the location details and make sure all mandatory fields are filled in
10. When selecting a postal code, make sure the area shown next to it matches the area you selected earlier for your order
If the areas don’t match, the delivery price will be calculated based on the area of the postal code
11. After adding all the details, click "Add Location" to save it
12. Select whether you are shipping packages or documents
13. If you selected packages, click the plus button to add one
14. Select the packaging type and fill in all the details
15. Indicate if the package contains fragile items
16. After adding the package general details, click this plus button to add a new item.
17. Fill in all the item details
18. Once you're done entering the details, just click "Add Item"
19. Once the item is added, you’ll see a summary along with buttons to edit or delete it
20. Once you've entered all package details, click here to upload a clear image showing all the details
21. Want to change the image? Just click on it. Need to delete it? Tap the delete button at the bottom right
22. Click "Add Package" to save it
23. After adding a package, a summary will appear with edit and delete options. Use the plus button to add more packages
24. Indicate if your shipment includes dangerous goods, if you’d like to add insurance, and share any additional information or instructions
25. Not sure what something means? Click the tooltip for more details
26. Click on "Add Receiver" to save it
27. Click “Get Price” to view the estimated delivery charge
28. If everything looks good, press "Place Order"
View/Track Order
29. To view your order, click on "My Orders" in the navigation menu
30. All your orders are listed here. Each includes pickup and delivery. Click on the delivery to see full details
31. On the Order Details page, you can find all the tracking details in the Order Status section
Edit Order
32. As long as your order is in pending status, you can make changes here (Edit Packages and Shipment Details)
33. Click here to edit a package
34. This page will show all the package info when you choose to edit. Once you're done, click 'Edit Package' to confirm
35. To change shipment details, click on “Edit”
36. Once you finish editing, click "Save" to keep the changes or "Cancel" to discard them
Some changes may affect the price, so make sure to check the updated price after editing
For your inquiries, please don’t hesitate to contact us on [email protected]
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