# Create a New International Order on Wakilni Mobile App - May 2025

### Create an Order

1\. Log in to the application

2\. In the Home page, click on "I want a pickup or delivery"

![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-05-22/ce8f46f0-4fe8-4c54-97cf-54a62fd1723b/user_cropped_screenshot.webp?tl_px=0,19\&br_px=702,1150\&force_format=jpeg\&q=100\&width=492\&wat_scale=43\&wat=1\&wat_opacity=1\&wat_gravity=northwest\&wat_url=https://colony-recorder.s3.amazonaws.com/images/watermarks/FB923C_standard.png\&wat_pad=143,381)

3\. Make sure the "Pickup or Delivery" tab is selected

![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-05-22/4b5f7300-3e64-421f-9bc1-6121ea954106/user_cropped_screenshot.webp?tl_px=0,0\&br_px=702,873\&force_format=jpeg\&q=100\&width=492\&wat_scale=43\&wat=1\&wat_opacity=1\&wat_gravity=northwest\&wat_url=https://colony-recorder.s3.amazonaws.com/images/watermarks/FB923C_standard.png\&wat_pad=183,159)

4\. Select pickup location

![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-05-22/06f4b71d-ad46-47ae-a0f7-e76e13a19fee/user_cropped_screenshot.webp?tl_px=0,34\&br_px=702,907\&force_format=jpeg\&q=100\&width=492\&wat_scale=43\&wat=1\&wat_opacity=1\&wat_gravity=northwest\&wat_url=https://colony-recorder.s3.amazonaws.com/images/watermarks/FB923C_standard.png\&wat_pad=299,290)

{% hint style="info" %}
Make sure to select a pickup location within Lebanon, as we only support international orders from Lebanon to other countries.
{% endhint %}

5\. Click on "Add Receiver"

![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-05-22/25e4f965-13bf-4f38-8898-3618a77c43ff/user_cropped_screenshot.webp?tl_px=0,191\&br_px=702,1064\&force_format=jpeg\&q=100\&width=492\&wat_scale=43\&wat=1\&wat_opacity=1\&wat_gravity=northwest\&wat_url=https://colony-recorder.s3.amazonaws.com/images/watermarks/FB923C_standard.png\&wat_pad=214,290)

6\. Click here to add the drop off location

![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-05-22/6e1574b5-5502-4ea2-9753-714118ee70f0/user_cropped_screenshot.webp?tl_px=0,0\&br_px=702,873\&force_format=jpeg\&q=100\&width=492\&wat_scale=43\&wat=1\&wat_opacity=1\&wat_gravity=northwest\&wat_url=https://colony-recorder.s3.amazonaws.com/images/watermarks/FB923C_standard.png\&wat_pad=216,265)

7\. Select an international location from the list if you’ve added one before

![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-05-22/f3d28f57-e754-4f70-823a-47cfaf6f1827/screenshot.webp?tl_px=0,0\&br_px=702,873\&force_format=jpeg\&q=100\&width=492)

8\. In case you've not added a location before, add a new one by clicking the plus button

![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-05-22/49f5bae8-3596-44bc-94dc-10b6b6393789/user_cropped_screenshot.webp?tl_px=0,0\&br_px=702,1131\&force_format=jpeg\&q=100\&width=492)

9\. Add the location details and make sure all mandatory fields are filled in

![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-05-22/c71d7c49-2cba-4375-87ac-1a502d81b507/user_cropped_screenshot.webp?tl_px=0,0\&br_px=702,1131\&force_format=jpeg\&q=100\&width=492\&wat_scale=43\&wat=1\&wat_opacity=1\&wat_gravity=northwest\&wat_url=https://colony-recorder.s3.amazonaws.com/images/watermarks/FB923C_standard.png\&wat_pad=303,195)

10\. When selecting a postal code, make sure the area shown next to it matches the area you selected earlier for your order

{% hint style="warning" %}
*If the areas don’t match, the delivery price will be calculated based on the area of the postal code*
{% endhint %}

![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-05-26/78069de3-2967-4518-8d25-214e965d3dee/screenshot.webp?tl_px=0,0\&br_px=702,1600\&force_format=jpeg\&q=100\&width=492)

11\. After adding all the details, click "Add Location" to save it

![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-05-22/1c0132e8-a4f0-4f4b-9950-eefe02ab15bc/user_cropped_screenshot.webp?tl_px=0,468\&br_px=702,1600\&force_format=jpeg\&q=100\&width=492\&wat_scale=43\&wat=1\&wat_opacity=1\&wat_gravity=northwest\&wat_url=https://colony-recorder.s3.amazonaws.com/images/watermarks/FB923C_standard.png\&wat_pad=335,638)

12\. Select whether you are shipping packages or documents

![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-05-22/a39b023a-3d98-4504-94c6-57ee66be65a8/user_cropped_screenshot.webp?tl_px=0,272\&br_px=702,1403\&force_format=jpeg\&q=100\&width=492\&wat_scale=43\&wat=1\&wat_opacity=1\&wat_gravity=northwest\&wat_url=https://colony-recorder.s3.amazonaws.com/images/watermarks/FB923C_standard.png\&wat_pad=47,380)

13\. If you selected packages, click the plus button to add one

![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-05-22/81adeaad-6523-43b5-be43-aaa6cef0975f/user_cropped_screenshot.webp?tl_px=0,120\&br_px=702,993\&force_format=jpeg\&q=100\&width=492\&wat_scale=43\&wat=1\&wat_opacity=1\&wat_gravity=northwest\&wat_url=https://colony-recorder.s3.amazonaws.com/images/watermarks/FB923C_standard.png\&wat_pad=153,290)

{% hint style="info" %}
Package addition is required
{% endhint %}

14\. Select the packaging type and fill in all the details

![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-05-22/8952199f-7e10-4a5c-b776-1e2d832abd93/user_cropped_screenshot.webp?tl_px=0,0\&br_px=702,1131\&force_format=jpeg\&q=100\&width=492\&wat_scale=43\&wat=1\&wat_opacity=1\&wat_gravity=northwest\&wat_url=https://colony-recorder.s3.amazonaws.com/images/watermarks/FB923C_standard.png\&wat_pad=231,251)

15\. Indicate if the package contains fragile items

![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-05-22/9e9d1ca1-fc3e-41e2-b32d-8866b0439f30/user_cropped_screenshot.webp?tl_px=0,234\&br_px=702,1365\&force_format=jpeg\&q=100\&width=492)

16\. After adding the package general details, click this plus button to add a new item.

![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-05-22/423a14de-a51c-4326-a5bc-ae5363cccd38/user_cropped_screenshot.webp?tl_px=0,266\&br_px=702,1139\&force_format=jpeg\&q=100\&width=492\&wat_scale=43\&wat=1\&wat_opacity=1\&wat_gravity=northwest\&wat_url=https://colony-recorder.s3.amazonaws.com/images/watermarks/FB923C_standard.png\&wat_pad=104,290)

{% hint style="info" %}
Items addition is required
{% endhint %}

17\. Fill in all the item details

![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-05-22/3bf18e31-fedd-411a-ab13-ccbd9d435a17/screenshot.webp?tl_px=0,0\&br_px=702,1131\&force_format=jpeg\&q=100\&width=492)

18\. Once you're done entering the details, just click "Add Item"

![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-05-23/baa3e4b7-b30e-43af-8945-cd57ff3d2665/user_cropped_screenshot.webp?tl_px=0,468\&br_px=702,1600\&force_format=jpeg\&q=100\&width=492\&wat_scale=43\&wat=1\&wat_opacity=1\&wat_gravity=northwest\&wat_url=https://colony-recorder.s3.amazonaws.com/images/watermarks/FB923C_standard.png\&wat_pad=183,626)

19\. Once the item is added, you’ll see a summary along with buttons to edit or delete it

![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-05-23/1d2ab071-7361-4c3c-9ae9-3c4ef0764384/user_cropped_screenshot.webp?tl_px=0,499\&br_px=702,1100\&force_format=jpeg\&q=100\&width=1075)

20\. Once you've entered all package details, click here to upload a clear image showing all the details

![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-05-23/87b5e03b-8c95-4457-92e5-a50c9a31fb95/user_cropped_screenshot.webp?tl_px=0,721\&br_px=702,1594\&force_format=jpeg\&q=100\&width=492\&wat_scale=43\&wat=1\&wat_opacity=1\&wat_gravity=northwest\&wat_url=https://colony-recorder.s3.amazonaws.com/images/watermarks/FB923C_standard.png\&wat_pad=231,290)

21\. Want to change the image? Just click on it. Need to delete it? Tap the delete button at the bottom right

![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-05-23/adbd08f3-98d2-4df5-b04b-913fc99d5989/screenshot.webp?tl_px=0,726\&br_px=702,1600\&force_format=jpeg\&q=100\&width=492)

22\. Click "Add Package" to save it

![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-05-23/2372c639-59e9-4d8e-8408-9d92e89a0510/user_cropped_screenshot.webp?tl_px=0,0\&br_px=702,1600\&force_format=jpeg\&q=100\&width=492\&wat_scale=43\&wat=1\&wat_opacity=1\&wat_gravity=northwest\&wat_url=https://colony-recorder.s3.amazonaws.com/images/watermarks/FB923C_standard.png\&wat_pad=334,989)

23\. After adding a package, a summary will appear with edit and delete options. Use the plus button to add more packages

![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-05-23/11ef921d-4e70-49d5-918b-249d36baffc5/screenshot.webp?tl_px=0,343\&br_px=702,1056\&force_format=jpeg\&q=100\&width=492)

24\. Indicate if your shipment includes dangerous goods, if you’d like to add insurance, and share any additional information or instructions

![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-05-23/ec442ba1-7768-43ff-be75-0e904a3d84e4/screenshot.webp?tl_px=0,424\&br_px=702,1298\&force_format=jpeg\&q=100\&width=492)

25\. Not sure what something means? Click the tooltip for more details

![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-05-23/6db0b410-69ec-42fe-8005-2643b23a4997/user_cropped_screenshot.webp?tl_px=0,363\&br_px=702,1236\&force_format=jpeg\&q=100\&width=492)

26\. Click on "Add Receiver" to save it

![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-05-23/4b24a6f5-0439-44b0-804c-abf7508dfa92/user_cropped_screenshot.webp?tl_px=0,528\&br_px=702,1402\&force_format=jpeg\&q=100\&width=492\&wat_scale=43\&wat=1\&wat_opacity=1\&wat_gravity=northwest\&wat_url=https://colony-recorder.s3.amazonaws.com/images/watermarks/FB923C_standard.png\&wat_pad=338,483)

27\. Click “Get Price” to view the estimated delivery charge

![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-05-23/ffc13c7e-b4ba-4ac8-b3e8-d0e7c032d926/user_cropped_screenshot.webp?tl_px=0,0\&br_px=702,1600\&force_format=jpeg\&q=100\&width=492\&wat_scale=43\&wat=1\&wat_opacity=1\&wat_gravity=northwest\&wat_url=https://colony-recorder.s3.amazonaws.com/images/watermarks/FB923C_standard.png\&wat_pad=353,572)

{% hint style="info" %}
If the total package weight is over 30 kg, the price won’t be displayed. Our team will contact you after your order is placed with the price details
{% endhint %}

28\. If everything looks good, press "Place Order"

![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-05-26/0a27e4e5-9c85-4368-b922-dd13a630173e/user_cropped_screenshot.webp?tl_px=0,0\&br_px=956,2178\&force_format=jpeg\&q=100\&width=492\&wat_scale=43\&wat=1\&wat_opacity=1\&wat_gravity=northwest\&wat_url=https://colony-recorder.s3.amazonaws.com/images/watermarks/FB923C_standard.png\&wat_pad=325,969)

{% hint style="info" %}
The order will be placed in pending status
{% endhint %}

### View/Track Order

29\. To view your order, click on "My Orders" in the navigation menu

![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-05-23/a07b7d18-fb74-4eba-9657-81d5eb8db7ec/user_cropped_screenshot.webp?tl_px=0,0\&br_px=702,1600\&force_format=jpeg\&q=100\&width=492\&wat_scale=43\&wat=1\&wat_opacity=1\&wat_gravity=northwest\&wat_url=https://colony-recorder.s3.amazonaws.com/images/watermarks/FB923C_standard.png\&wat_pad=152,993)

30\. All your orders are listed here. Each includes pickup and delivery. Click on the delivery to see full details

![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-05-23/e9e57afa-bf55-4454-a9da-6c0fb931d1ad/user_cropped_screenshot.webp?tl_px=0,0\&br_px=702,1600\&force_format=jpeg\&q=100\&width=492\&wat_scale=43\&wat=1\&wat_opacity=1\&wat_gravity=northwest\&wat_url=https://colony-recorder.s3.amazonaws.com/images/watermarks/FB923C_standard.png\&wat_pad=190,407)

31\. On the Order Details page, you can find all the tracking details in the Order Status section

![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-05-26/6d77b77c-6bba-48dc-9be2-025af50db815/screenshot.webp?tl_px=0,1\&br_px=1350,2219\&force_format=jpeg\&q=100\&width=288)

### Edit Order

32\. As long as your order is in pending status, you can make changes here (Edit Packages and Shipment Details)

![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-05-26/8d0a9162-2c7f-4b93-a4c1-1342b9add81c/File.webp?tl_px=0,2130\&br_px=1350,4348\&force_format=jpeg\&q=100\&width=288)

33\. Click here to edit a package

![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-05-23/aa21aa93-9916-4880-bf61-9ad52922726b/user_cropped_screenshot.webp?tl_px=0,2025\&br_px=1074,3226\&force_format=jpeg\&q=100\&width=290\&wat_scale=25\&wat=1\&wat_opacity=1\&wat_gravity=northwest\&wat_url=https://colony-recorder.s3.amazonaws.com/images/watermarks/FB923C_standard.png\&wat_pad=224,8)

34\. This page will show all the package info when you choose to edit. Once you're done, click 'Edit Package' to confirm

![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-05-23/84db1555-6c3c-4b4e-94e1-cbbea9579acb/user_cropped_screenshot.webp?tl_px=0,0\&br_px=1080,3194\&force_format=jpeg\&q=100\&width=378\&wat_scale=33\&wat=1\&wat_opacity=1\&wat_gravity=northwest\&wat_url=https://colony-recorder.s3.amazonaws.com/images/watermarks/FB923C_standard.png\&wat_pad=257,1012)

35\. To change shipment details, click on “Edit”

![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-05-23/474858c7-2477-49bd-a1dd-05fb20f6aa3d/user_cropped_screenshot.webp?tl_px=0,2845\&br_px=1074,3760\&force_format=jpeg\&q=100\&width=1120.0\&wat=1\&wat_opacity=1\&wat_gravity=northwest\&wat_url=https://colony-recorder.s3.amazonaws.com/images/watermarks/FB923C_standard.png\&wat_pad=942,235)

36\. Once you finish editing, click "Save" to keep the changes or "Cancel" to discard them

![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-05-23/ee36e7fc-ff70-4eba-8cfe-590e14ccc25d/user_cropped_screenshot.webp?tl_px=0,634\&br_px=702,1346\&force_format=jpeg\&q=100\&width=492)

{% hint style="warning" %}
Some changes may affect the price, so make sure to check the updated price after editing
{% endhint %}

*For your inquiries, please don’t hesitate to contact us on <frontdesk@wakilni.com>*


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://wiki.wakilni.com/release-notes/create-a-new-international-order-on-wakilni-mobile-app-may-2025.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.