Wakilni is your E-commerce fulfillment partner. We provide a logistics arm for businesses, online stores and individuals.
Our services include
We do not deliver high value items (>$200 or equivalent value) in Baalbeck and Hermel areas. Restricted areas in the Bekaa region: Britel , Yammouni , Chrawne , Nabichit , Horta3la, Ersal , Rmessa, Khodor. Price excluding VAT where applicable.
Delivery to Zone A
Delivery to Zone B
Beirut, Saida, Tripoli
Additional Fees Apply
Cut off Times:
Pick-up / Deliver by motorcycle: Place your request one day ahead. Same day pick-ups and deliveries by motorcycle shall be attended to based on availability.
Pick-up / Deliver by car: Place your request one day ahead. Pick-ups and deliveries will be scheduled based on availability.
A pick-up from location A followed by a delivery to location B is counted as 1 trip.
A pick-up from location A followed by a delivery to location B and then returning to location A is counted as 1.5 trips.
You may choose one of the below 3 subscription plans for receiving your clients'
* Once a week
* Once every two weeks
* Once every month
You will be asked to sign a receipt upon receiving your cash box. Please make sure to count the received amount on the spot. Wakilni will not be liable for any raised issues after receiving the signed copy of the receipt.
Your cashbox includes all the collected amounts for orders delivered, excluding the last 3 working days for auditing purposes.
Cashboxes are issued based on the set schedule. If you require your cashbox ahead of time, kindly inform us over your support WhatsApp group and we will provide you with the earliest dispatch date. An additional fee applies.
In case your scheduled cashbox falls on a holiday, you will receive it on the next due date.
Delivery charges are discounted from your cashbox. Alternatively, you may specify that you prefer to make the payment separately. VAT applies.
Wakilni issues monthly bills between the 1st and 10th. We accept payments by cash only.
If you require your customers to only pay in a certain currency, kindly inform us and make sure your customers are well informed of such. Our drivers will do their best to abide by your instructions, and will refuse delivering an order if the customer insists on paying in another currency which would result in a failed delivery. Kindly ensure your customers are well informed in order to reduce the pressure on our drivers and avoid misunderstandings.
Our operators may contact you via WhatsApp for queries related to collections and exchange rates. Our drivers are instructed to wait up to 10 minutes at a customer's destination while you provide a response. In the event that a response is not received within this timeframe, the driver will apply Wakilni’s daily exchange rate.
It is not the driver’s responsibility nor the accounting back office team to detect fake notes. In the event that a fake note is discovered following sale completion, it is your sole responsibility to follow up on compensation from your customer.
For queries related to accounting, please message us on the support WhatsApp group and allow the accounting team 24 hours to get back to you.
Credit card payment upon delivery:
Kindly add a comment on the portal if your customer wants to pay by credit card when you place their order with us.
A 2.5% charge will apply to all orders regardless the amount to be charged.
International cards and fresh accounts cards in USD are now accepted with a 4% charge. We are no longer able to process cards in Lollars.
We accept Visa and MasterCard . We do not accept Amex cards.
Credit card payments (LBP & USD) are paid back to the store in the form of checks.
In the event of a complaint regarding the service provided, please contact us on [email protected] or on your dedicated WhatsApp group. Please allow our team 24 hours to get back to you.
Any additional costs outside the scope of work will be charged directly to your account.
Deliveries are insured against loss, damages and theft. Compensation is determined depending on case by case basis and in coordination with the insurer. Insurance policies do not cover Baalbeck and Hermel areas and Wakilni is not liable for the consequences of any incidents inflicted by third parties in those areas.
We do not handle cash collections exceeding $5,000 or the equivalent in LBP.
We reserve the right to charge delay fees for delays met at any destination.
We reserve the right to charge additional fees for telephone calls made to destinations & unknown addresses.
We do not handle prohibited or illegal items. It is your sole responsibility to ensure that items being sent do not contain any prohibited or illegal items.
You will be informed once a delivery order cannot be completed for any particular reason such as wrong address, no one available to receive the package, etc... Wakilni’s customer service agent shall await instructions from you on case by case basis.
In the event that your customer is not available at the time of delivery: The delivery charge still holds, on condition that Wakilni had previously contacted the customer and scheduled the delivery at the requested time. Wakilni will carry out a second attempt before returning the item free of charge on condition that the attempts are not frequent
Additional trips are charged beyond that.
It is your responsibility to follow up on return orders, exchange and canceled items. Wakilni shall not be responsible for any claimed damages or missing items after 5 working days of their arrival to Wakilni’s offices.
Wakilni is not liable for orders after delivery. Kindly request from your customers to check their received orders and their condition upon delivery in the presence of the driver.
Please limit communication over WhatsApp groups to text messages or voice notes under 30 seconds. Calls need to be prescheduled.
You can order bags from Wakilni that will help you when packaging your items:
Type of Package
Wakilni-branded craft bags
Unbranded craft bags
Unbranded nylon flyers
Branded nylon flyers
TBD on case by case basis