Jordan Proposal

Our services include

We deliver for

The areas we cover & our prices

Prices excluding VAT where applicable

Packaging:

You can order bags from Wakilni that will help you when packaging your items:

How to place orders

Our policy

Cut off Times:

Pick-up / Deliver by motorcycle: Place your request one day ahead. Same day pick-ups and deliveries by motorcycle shall be attended to based on availability.

Pick-up / Deliver by car: Place your request one day ahead. Pick-ups and deliveries will be scheduled based on availability.

Accounting:

A pick-up from location A followed by a delivery to location B is counted as 1 trip.

A pick-up from location A followed by a delivery to location B and then returning to location A is counted as 1.5 trips.

You may choose one of the below 3 subscription plans for receiving your clients' cash/Piggy Banks:

* Once a week

* Once every two weeks

* Once every month

You will be asked to sign a receipt upon receiving your cashbox. Please make sure to count the received amount on the spot. Wakilni will not be liable for any raised issues after receiving the signed copy of the receipt.

Your cashbox includes all the collected amounts for orders delivered, excluding the last 3 working days for auditing purposes.

Cashboxes are issued based on the set schedule. If you require your cashbox ahead of time, kindly inform us over your support WhatsApp group and we will provide you with the earliest dispatch date. An additional fee applies.

In case your scheduled cashbox falls on a holiday, you will receive it on the next due date.

Delivery charges are discounted from your cashbox. Alternatively, you may specify that you prefer to make the payment separately. VAT applies.

Wakilni issues monthly bills between the 1st and 10th. We accept payments by cash only.

Our operators may contact you via Whatsapp for queries related to collections and exchange rates. Our drivers are instructed to wait up to 10 minutes at a customer's destination while you provide a response. In the event that a response is not received within this timeframe, the driver will apply Wakilni’s daily exchange rate.

It is not the driver’s responsibility nor the accounting back office team to detect fake notes. In the event that a fake note is discovered following sale completion, it is your sole responsibility to follow up on compensation from your customer.

For queries related to accounting, please message us on the support WhatsApp group and allow the accounting team 24 hours to get back to you.

General Terms:

In the event of a complaint regarding the service provided, please contact us on [email protected] or on your dedicated WhatsApp group. Please allow our team 24 hours to get back to you.

Any additional costs outside the scope of work will be charged directly to your account.

We do not handle cash collections exceeding 5,000 JOD.

Items requiring special handling, like the use of coolers during delivery, will involve extra charges.

We reserve the right to charge delay fees for delays met at any destination.

We reserve the right to charge additional fees for telephone calls made to destinations & unknown addresses.

We do not handle prohibited or illegal items. It is your sole responsibility to ensure that items being sent do not contain any prohibited or illegal items.

You will be informed once a delivery order cannot be completed for any particular reason such as wrong address, no one available to receive the package, etc... Wakilni’s customer service agent shall await instructions from you on case by case basis.

In the event that your customer is not available at the time of delivery: The delivery charge still holds, on condition that Wakilni had previously contacted the customer and scheduled the delivery at the requested time. Wakilni will carry out a second attempt before returning the item free of charge on condition that the attempts are not frequent. Additional trips are charged beyond that.

It is the client’s responsibility to ensure that all orders are properly packaged to avoid any damage. Packaging can include, but is not limited to, bags, boxes and bubble wrapping. Wakilni will not be held responsible for orders that are too fragile (example: mirrors) and that are not properly packaged by the client. The client is free to ask Wakilni’s team for their advice on proper packaging of certain products based on the team’s experience.

By definition, a damaged order means that the order is physically damaged, and not technically damaged. Example: a phone in good physical shape but is not technically turning on is not the responsibility of Wakilni, but rather the responsibility of the client.

It is your responsibility to follow up on return orders, exchange and canceled items. Wakilni shall not be responsible for any claimed damages or missing items after 5 working days of their arrival to Wakilni’s offices.

Wakilni is not liable for orders after delivery. Kindly request from your customers to check their received orders and their condition upon delivery in the presence of the driver.

Please limit communication over WhatsApp groups to text messages or voice notes under 30 seconds. Calls need to be prescheduled.

The Company is committed to protecting the confidentiality and integrity of all data collected from its clients. All client data will be handled strictly with applicable protection laws and regulations. The Company will implement appropriate technical and organizational measures to safeguard client data against unauthorized access, alteration, disclosure, or destruction. Client data will not be sold, traded, or disclosed to third parties without the client's explicit consent, except where required by law. The Company will use client data solely for the purposes agreed upon and will ensure that any data utilized for the development of new products or services, or for the improvement of existing offerings, shall comply with applicable data protection laws to protect client privacy.

Check our dark stores proposal for :

Happy to have you on board!

Still think we missed something, reach out on [email protected]

‎Wakilni CustomerApp Store