Corporate Proposal
Wakilni is your E-commerce fulfillment partner. We provide a logistics arm for businesses, online stores and individuals.
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Wakilni is your E-commerce fulfillment partner. We provide a logistics arm for businesses, online stores and individuals.
Last updated
Was this helpful?
Our services include
Delivery
All Over Lebanon
$ 5
Self Pickup
Beirut, Saida, Tripoli, Bekaa
$ 3
Big Orders*
The sum of dimensions (Length+Width+Height) >200 cm, Total weight of order >30 kgs
Additional Fees Apply
Express Orders
For specific locations**
$6
*Big Orders Policy:
One flat delivery fee applies for standard size orders (order is under 30 kg and under 200 cm (the sum of dimensions (Length, Width, Height)).
Each additional kg above 30 kg is charged an additional fee.
Each additional cm above 200cm is charged an additional fee.
We do not handle orders that exceed 60 kg in weight and/or 2 meters in any one dimension.
Delivery & Cut off Times:
Pick-up / Deliver by motorcycle: Place your request one day ahead. Same day pick-ups and deliveries by motorcycle shall be attended to based on availability.
Pick-up / Deliver by car: Place your request one day ahead. Pick-ups and deliveries will be scheduled based on availability.
Delivery time: 2-4 working days all over Lebanon. Exception applies to big orders and express orders.
Accounting:
One way order: A pick-up from location A followed by a delivery to location B is charged as 1 trip.
Round trip order: A pick-up from location A followed by a delivery to location B and then returning to location A is charged as 1.5 trips.
You may choose one of the below 3 subscription plans for receiving your cash/Piggy Banks:
* Once a week
* Once every two weeks
* Once every month
Your cashbox includes all the collected amounts for orders delivered, excluding the last 3 working days for auditing purposes. Wakilni working days are Monday to Saturday. Sundays and selected official Holiday days are not included in the 3 working days.
In case your scheduled cashbox falls on a holiday, you will receive it on the next due date. For example, if Labor Day is on a Wednesday, and your cashbox that was scheduled to be delivered on Wednesday was $100, in a week’s time the following Wednesday, the $100 will be added to that current week’s cashbox and delivered to you.
You will be asked to sign a receipt upon receiving your cashbox. Please make sure to count the received amount on the spot. Wakilni will not be liable for any raised issues after receiving the signed copy of the receipt.
Cashboxes are issued based on the set schedule. If you require an extra cashbox ahead of time, kindly inform us over your WhatsApp group and we will provide you with the earliest dispatch date. An additional fee applies.
Delivery charges are deducted from your cashbox. Alternatively, you may specify that you prefer to make the payment separately. You are only eligible to request an official invoice if you are registered (have an MoF number). If you request one, VAT applies.
Wakilni issues monthly bills between the 1st and 10th. We accept payments by cash only.
If you require your customers to only pay in a certain currency, kindly inform us and make sure your customers are well informed of such. Our drivers will do their best to abide by your instructions, and will refuse delivering an order if the customer insists on paying in another currency which would result in a failed delivery. Kindly ensure your customers are well informed in order to reduce the pressure on our drivers and avoid misunderstandings.
Our team may contact you via Whatsapp for queries related to collections and exchange rates. Our drivers are instructed to wait up to 10 minutes at a customer's destination while you provide a response. In the event that a response is not received within this timeframe, the driver will apply Wakilni’s daily exchange rate.
While drivers are instructed to do a visual check of the notes, it’s not the driver’s responsibility nor the accounting back office team to detect fake notes. In the event that a fake note is discovered following sale completion, it is your sole responsibility to follow up on compensation from your customer.
For queries related to accounting, please message us on the support WhatsApp group and allow the accounting team 24 hours to get back to you.
Credit card payment upon delivery:
Kindly add a comment on the portal if your customer wants to pay by credit card when you place their order with us.
A 2.5% charge will apply to all orders regardless the amount to be charged.
International cards and fresh accounts cards in USD are now accepted with a 4% charge. We are no longer able to process cards in Lollars.
We accept Visa and MasterCard . We do not accept Amex cards.
Credit card payments (LBP & USD) are paid back to the store in the form of checks.
General Terms:
In the event of a complaint regarding the service provided, please contact us on frontdesk@wakilni.com or on your dedicated WhatsApp group. Please allow our team 24 hours to get back to you.
Any additional costs outside the scope of work will be charged directly to your account.
Deliveries are insured against loss, damages and theft. Compensation is determined depending on case by case basis and in coordination with the insurer. Insurance policies do not cover Baalbeck, Hermel, Dahye areas and Refugee Camps. Wakilni is not liable for the consequences of any incidents inflicted by third parties in those areas.
In cases where our dedicated delivery drivers encounter situations of hostility or violence, the safety of our employees will be our utmost priority. In such unfortunate incidents, it is possible that the delivery process may be interrupted, which could potentially affect the status or whereabouts of your order. Our team will make every reasonable effort to secure your items and deliver them as promptly as possible. However, please be aware that Wakilni cannot be held liable for the fate of your items should such regrettable circumstances occur.
Items requiring special handling, like the use of coolers during delivery, will involve extra charges.
We reserve the right to charge delay fees for delays met at any destination.
We reserve the right to charge additional fees for telephone calls made to destinations & unknown addresses.
We do not handle prohibited or illegal items. It is your sole responsibility to ensure that items being sent do not contain any prohibited or illegal items.
You will be informed once a delivery order cannot be completed for any particular reason such as wrong address, no one available to receive the package, etc... Wakilni’s customer success team shall await instructions from you on case by case basis.
In the event that your customer is not available at the time of delivery, the delivery charge still holds, on condition that Wakilni had previously contacted the customer and scheduled the delivery at the requested time range. If customer did not respond to the WhatsApp message that the driver sends out to coordinate with the customer, the driver will try calling the customer (the driver will try calling the customer up to 2 times). If still no response, Wakilni customer success team will attempt to call customer. If still no response, you will be asked on the WhatsApp group if its okay that we cancel and return this order to you, in which case you will not be charged delivery fees.
Wakilni has the right to return orders automatically to the client if the client does not provide feedback to Wakilni’s team after 3 days of asking about this/those particular order number(s).
It is the client’s responsibility to ensure that all orders are properly packaged to avoid any damage. Packaging can include, but is not limited to, bags, boxes and bubble wrapping. Wakilni will not be held responsible for orders that are too fragile (example: mirrors) and that are not properly packaged by the client. The client is free to ask Wakilni’s team for their advice on proper packaging of certain products based on the team’s experience.
By definition, a damaged order means that the order is physically damaged, and not technically damaged. Example: a phone in good physical shape but is not technically turning on is not the responsibility of Wakilni, but rather the responsibility of the client.
Wakilni reserves the right to replace any damaged packaging with a neat packaging to deliver to the customer accordingly.
Any damaged order should be reported by the client to Wakilni within 24 hours at most. Anything after 24 hours will not be considered by Wakilni.
Please limit communication over WhatsApp groups to text messages or voice notes under 30 seconds. Calls need to be prescheduled.
The Company is committed to protecting the confidentiality and integrity of all data collected from its clients. All client data will be handled strictly with applicable protection laws and regulations. The Company will implement appropriate technical and organizational measures to safeguard client data against unauthorized access, alteration, disclosure, or destruction. Client data will not be sold, traded, or disclosed to third parties without the client's explicit consent, except where required by law. The Company will use client data solely for the purposes agreed upon and will ensure that any data utilized for the development of new products or services, or for the improvement of existing offerings, shall comply with applicable data protection laws to protect client privacy.
