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Wakilni is your E-commerce fulfillment partner. We provide a logistics arm for businesses, online stores and individuals.
We do not deliver high value items (>$200 or equivalent value) in Baalbeck, Hermel areas and Akkar ( Partially ) . Restricted areas in the Bekaa region: Britel , Yammouni , Chrawne , Nabichit , Horta3la, Ersal , Rmessa, Khodor. Restricted Areas in Akkar Region: Howeishe & Ain El-Dahab. Price excluding VAT where applicable.
Cut off Times:
Pick-up / Deliver by motorcycle: Place your request one day ahead. Same day pick-ups and deliveries by motorcycle shall be attended to based on availability.
Pick-up / Deliver by car: Place your request one day ahead. Pick-ups and deliveries will be scheduled based on availability.
A pick-up from location A followed by a delivery to location B is counted as 1 trip.
A pick-up from location A followed by a delivery to location B and then returning to location A is counted as 1.5 trips.
You may choose one of the below 3 subscription plans for receiving your clients' cash/Piggy Banks:
* Once a week
* Once every two weeks
* Once every month
You will be asked to sign a receipt upon receiving your cashbox. Please make sure to count the received amount on the spot. Wakilni will not be liable for any raised issues after receiving the signed copy of the receipt.
Your cashbox includes all the collected amounts for orders delivered, excluding the last 3 working days for auditing purposes.
Cash boxes are issued based on the set schedule. If you require your cash box ahead of time, kindly inform us over your support WhatsApp group and we will provide you with the earliest dispatch date. An additional fee applies.
In case your scheduled cashbox falls on a holiday, you will receive it on the next due date.
Delivery charges are discounted from your cashbox. Alternatively, you may specify that you prefer to make the payment separately. VAT applies.
Wakilni issues monthly bills between the 1st and 10th. We accept payments by cash only.
If you require your customers to only pay in a certain currency, kindly inform us and make sure your customers are well informed of such. Our drivers will do their best to abide by your instructions, and will refuse delivering an order if the customer insists on paying in another currency which would result in a failed delivery. Kindly ensure your customers are well informed in order to reduce the pressure on our drivers and avoid misunderstandings.
It is not the driver’s responsibility nor the accounting back office team to detect fake notes. In the event that a fake note is discovered following sale completion, it is your sole responsibility to follow up on compensation from your customer.
For queries related to accounting, please message us on the support WhatsApp group and allow the accounting team 24 hours to get back to you.
Credit card payment upon delivery:
Kindly add a comment on the portal if your customer wants to pay by credit card when you place their order with us.
A 2.5% charge will apply to all orders regardless the amount to be charged.
International cards and fresh accounts cards in USD are now accepted with a 4% charge. We are no longer able to process cards in Lollars.
We accept Visa and MasterCard . We do not accept Amex cards.
Credit card payments (LBP & USD) are paid back to the store in the form of checks
Any additional costs outside the scope of work will be charged directly to your account.
Deliveries are insured against loss, damages and theft. Compensation is determined depending on case by case basis and in coordination with the insurer. Insurance policies do not cover Baalbeck and Hermel areas and Wakilni is not liable for the consequences of any incidents inflicted by third parties in those areas.
In cases where our dedicated delivery drivers encounter situations of hostility or violence, the safety of our employees will be our utmost priority. In such unfortunate incidents, it is possible that the delivery process may be interrupted, which could potentially affect the status or whereabouts of your order. Our team will make every reasonable effort to secure your items and deliver them as promptly as possible. However, please be aware that Wakilni cannot be held liable for the fate of your items should such regrettable circumstances occur.
We do not handle cash collections exceeding $5,000 or the equivalent in LBP.
We reserve the right to charge delay fees for delays met at any destination.
We reserve the right to charge additional fees for telephone calls made to destinations & unknown addresses.
We do not handle prohibited or illegal items. It is your sole responsibility to ensure that items being sent do not contain any prohibited or illegal items.
You will be informed once a delivery order cannot be completed for any particular reason such as wrong address, no one available to receive the package, etc... Wakilni’s customer service agent shall await instructions from you on case by case basis.
In the event that your customer is not available at the time of delivery: The delivery charge still holds, on condition that Wakilni had previously contacted the customer and scheduled the delivery at the requested time. Wakilni will carry out a second attempt before returning the item free of charge on condition that the attempts are not frequent.
Additional trips are charged beyond that.
Wakilni has the right to return orders automatically to the client if the client does not provide feedback to Wakilni’s team after 3 days of asking about this order number(s).
It is the client’s responsibility to ensure that all orders are properly packaged to avoid any damage. Packaging can include, but is not limited to, bags, boxes and bubble wrapping. Wakilni will not be held responsible for orders that are too fragile (example: mirrors) and that are not properly packaged by the client. The client is free to ask Wakilni’s Team for their advice on proper packaging of certain products based the team’s experience.
By definition, a damaged order means that the order is physically damaged, and not technically damaged. Example: a phone in good physical shape but is not technically turning on is not the responsibility of Wakilni, but rather the responsibility of the client.
Wakilni reserves the right to replace any damaged packaging with a neat packaging to deliver to the customer accordingly.
Any damaged order should be reported by the client to Wakilni within 24 hours at most. Anything after 24 hours will not be considered by Wakilni.
Please limit communication over WhatsApp groups to text messages or voice notes under 30 seconds. Calls need to be prescheduled.